ReplyTap By ReplyTap Team – One Stop Solution That Empowers You To Manage Your Complete Customer Service Aspects.
ReplyTap is brand new software from ReplyTap Team. ReplyTap is an online tool that empowers you to reach out to your audience in more meaningful ways and address their support queries like a pro.
Customer service is key to maintaining good customer relations and growing a successful business. It allows a business to stay connected with its customers and to receive valuable feedback.
Without this ongoing connection, most businesses fail to remain viable.
The most important reason that small and medium scale business are not able to provide quality customer service is because they need a stringent process and the staff to adhere to it.
There a lot of tools available in the market but they work as disparate entities. It is not easy to follow and maintain different tools.
This is why many of us are not able offer quality services.
ReplyTap is the next generation customer service management solution. It is a sophisticated cloud based platform with built-in chat box, knowledgebase, video calling, co-browsing features and a lot more.
This tool lets you manage your complete support function from a single dashboard and run it like a pro. With the built-in RT Video technology, you can do a video call with your customer and also assist your customers by accessing their screen simultaneously.
- Multipurpose Chat Widget
ReplyTap places a Chat Widget on both the crucial areas of your sales funnel where you’re more likely to lose a lead- the sales/landing pages and inside the members area. The sales landing page chat widget ensures that the visitor has a seamless browsing experience and don’t leave if they fail to find what they’re looking for. They can simply write their queries in the chat widget that assists in chatting live with the web visitor and answering their query without having to wait for a reply.
The widget in the Members’ area simplifies the process from ‘Buy Now’ to ‘Checkout’. This ever present chat assistant ensures that no lead is abandoned because, no assistance was available in the time of need.
Use these widgets for upto 1000 conversations for every site you have installed Replytap on.
- Audio Calling
Prospects want instant service and they want it as fast as yesterday. That’s why instead of providing contact numbers on your websites, ReplyTap lets you make unlimited audio calls to your clients without any 3rd party interface. That means just your agent and your client, with complete confidentiality. Efficiency will always be rewarded by your clients. What will be explained in ten messages over chat may be explained in 20 seconds over a call.
Show your clients that you are the most efficient brand and they will stick by you with fierce loyalty. Interacting with customers can help you understand and settle their concerns more effectively and elevates you as their choice of brand. You build their confidence and they will build your brand.
- Broadcast Messages
This is a pinnacle in the field of direct marketing. It’s a good thing to work hard, but it’s better to work smart. Save time and effort with this feature. Now you can broadcast the same message to all the web visitors in one stroke. No need to type out tedious individual messages…whether it’s a flash sale that is coming to an end, or an offer/contest that you’re announcing, just type it and broadcast upto 3000 messages every month to all your online web visitors in one simple click.
What better way to keep your customers engaged.
- Video Calling
This right here is where we’ve upped our game. Up to 93% of communication is nonverbal. We’ve all heard how important body language is to a conversation. Not only can you provide instant audio calls, but now conduct upto 1000 video calls every month with your clients. Video calls help in executing better and faster assistance to your clients and help build brand credibility and efficiency.
Even the biggest names in the world markets have not yet included this feature in their engagement strategy. Be the first to start this revolution..
- Co-Browsing Features
And if video calling wasn’t enough to deliver swift assistance, we’re giving the option of sharing a screen with your web visitor upto 1000 times every month. This way in case you need to explain a complicated procedure, or even if your visitor cannot perform a certain function themselves, you can just request to share screens and sort the problem out remotely.
Your tech experts can simply solve any issues faced by customers in real time. Now is there anyone who doesn’t like to sit back and watch his problems vanish.
- Knowledge Base
Regardless of all the assistance you can provide over a chat, we are giving you the liberty of creating a know-how directory to your product. If your client needs to know how to perform a certain function, they can just enter the keywords and view all the listings related to their query. They can select the one most relevant, and resolve their own query in no time.
Pre-empting your customers’ issues and providing them with answers and solutions – there’s no better way to show your customers that…’You Care’.
- Intro & Exit Video Templates
We at Replytap believe that the power of good communication has enough scope to overturn your business, regardless of the product.Not only are we providing you different tools to enable quality communications, but also with the aesthetics that’ll enhance the experience for your visitors. ReplyTap aims to redefine interaction with its own set of video templates that play welcome videos on the chat widget.
Just insert your video in the ready-to-use video chat templates and you are good to go.
- Advanced Analytics In The Dashboard
To track your sales better and to zone in on the segments your product is popular in or needs more work in, Reply Tap comes with Advanced Analytics in the dashboard. Now get complete details about the prospects who visit your sales page. Get vital statistics about the members in your membership or shopping carts to track your popularity among segments of the audience.
Now no more guess work. Have the figures right in front of you when you make strategies for your business to reach new heights.
- Hashtag Based Canned Response
Time is money and we are helping you save time, money and effort. It may happen that over time the questions you receive from the prospects may be similar. To save time on answering the same questions repeatedly, we allow you to save your canned response and retrieve them hashtags easily. This lets you address the Frequently Asked Questions faster.
There is no such thing as too much efficiency. So that your visitors remain continually impressed with your commitment to helping them, this feature allows you to see what your prospect is typing even before they hit on the “Send” button. This helps your agents to be prepared to answer instantly, thereby impressing your customer and being able to handle several at once.
- Multiple Agents
Remain on top of your game by creating multiple agents for the same campaign to run the team like a ‘PRO’. Our in depth analysis gives you complete insights on the workload of your agent, thereby allowing you to allocate work to them and managing it accordingly.
REPLYTAP WORKS IN TWO PHASES:
- On the Landing Page
A Chat Widget will be present on the sales/landing pages that your prospects first land on ???. They will chat live with your prospect and answer any queries they have with regards to the business solutions that you may offer them. This is the best direct marketing strategy you can invest in…the chat will literally sell your business live to your prospect, hold their hands, convince them this is the best solution for them, and gently guide them in…
- MEMBERSHIP AREA
Here the chat widget executes the work of eloquent business executives. It answers any query your customers may have regarding your product and will lead to a sharp decline in support tickets that can be overwhelming for any business owner. This can be used as your very own onboarding process for your customers. Yes it takes time to help people set-up everything, but the kind of trust it will help you build with your customers is…priceless!.
Here The Reasons To Get ReplyTap:
- Retention Is Cheaper than Acquisition
We’ve said it before, we’ll say it again. More than enough people have conducted endless researches and come back with the same result: Retentions is cheaper than acquisition. But not easier at all!
- Loyal Customers spell P-R-O-F-I-T
Loyalty has great ROI. They will stick around, recommend you, be more flexible to change, and their business will be your greatest brand ambassador. But don’t make the mistake of taking it for granted.
- Your Brand Is Your USP
People have around 1000 marketing exposures a day, but only engage with a handful. The ones that earn engagement are the ones that manage to strike a chord with the customers.
- Earn Referrals
Like we said before, your clients are your best brand ambassadors. No matter what marketing technique you employ, your opponent will already have it: online and mobile marketing, social media. No matter what you spend your money on, people will most likely be influenced by referrals more than any other marketing technique.
- Engaged Customers Provide More Feedback
An honest assessment is crucial to success. Client who you’ve managed to establish a connect with will provide an honest feedback to you and will also provide you with a benefit of doubt. It’s impossible to nail excellence every single time, and while a new lead will not listen to an excuse. Your recurring customers will still give you another chance. They’re telling you how to earn their business repeatedly.
- Customers Will Help You Expand Base
Once you’ve proven yourself to your customers, they’re more likely to trust you when you venture into something new. They will probably be the first beta testers and give you an honest feedback as to how to improve the product and will recommend you ahead.
- Customers Will Help You Expand Base
Nobody will welcome your marketing promotions and emails like your old clients. To most people, such promotions are a nuisance, but to your old clients who you’ve been associated with for a while, it’s something new to look forward to. Most people appreciate when their brand reaches out to them and respond when a brand they’ve know promotes to them.
- It’s Better For Work Efficiency
Customer retention is basically a relationship building process. Good relationships make life simpler and better for everyone. Nurtured relationships come with a feel good factor, you want to do more the other, whether you’re the marketer or the customer. Sales are a very need-based phenomena and are short and temporary. They could be made from you, or someone else.
“Live Chat is a necessity for any web pages nowadays. It shows the company is willing to help and in turn companies get rewarded with high conversions,Its simple and easily outranks the competition. Well done Karthik” – Rohit Shah
“ReplyTap encompasses a suite of functions including chat, audio and video calling for engaging with customers. This is not only going to help me turn more prospects into sales – but make sure all my existing customers needs are met” – Brad Stephens
“My customers are so happy now since I have installed Replytap for all our support needs. The audio calling & video calling feature is simply outstanding! A gentle goodbye to all my previous support softwares, thanks to Replytap.” – Saurabh Bhatnagar
ReplyTap Related Product:
ReplyTap is a very good product and Top seller today from JVZoo. ReplyTap is the SMARTEST List Builder you will ever see… While having these conversations with your customers, ReplyTap also gathers email IDs which help your mailing…like they say, it’s all in the list!
Not only are you getting access to ReplyTap for the best price ever offered, but also You’re investing entirely without risk. Remember, after 30 days, if you are not satisfied, you can return it for a full refund – no strings attached.. You have Nothing to lose! What are you waiting for? Now is the best time to invest! Get ReplyTap Now!